Capture, HMB’s ECM Division
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RightFax ASP Support Packages

HMB offers support packages to fit a variety of needs.

HMB Standard HMB Silver HMB Gold HMB Platinum
Telephone & Email Support Unlimited Unlimited Unlimited Unlimited
On-Site Visits No No No Two visits per year
Priority Call Handling No No No Yes
Support Plan Hours Monday-Friday
8AM - 8PM (EST)
24 hours per day
24 hours per day, seven days per week, excluding holidays 24 hours per day, seven days per week, including holidays
HMB Self Service Center Support Website Yes Yes Yes Yes
On-Site Installation or Upgrades Varies By Location Varies By Location Varies By Location Varies By Location

For on demand, or per-incident RightFax Support, please call one of our product experts
at 1-888-751-3967 or request a quote below.

Additional HMB Standard, Silver, Gold and Platinum ASP Support Plans Benefits:

  • Improved Issues Support - Real-time technical expertise and support via telephone and email
  • Enhanced Problem Analysis - Excellent problem analysis and assistance according to clearly defined response time and guidelines
  • Call Prioritization - Prioritization by problem urgency
  • Online Access to Updates - Access to latest OpenText product releases and solutions for which you have active maintenance contracts
  • Free Access To Knowledgebase - A knowledgebase of articles from the OpenText Customer Support and Development teams

Additional Gold and Platinum Plan Benefits:

  • HMB will assist the customer in applying RightFax patches to their RightFax servers

Additional Platinum Plan Benefits:

  • HMB will make on-site visits up to twice per year for a total of four days. Visits may include patch assistance, training, upgrades and/or migration

Technical Support Contact Info

Telephone (614) 545-4945


HMB Support Portal HMB Support

RightFax Upgrade Request form Request Upgrade

HMB is closed for the 2020 holidays listed below

  • New Year’s Day (January 1, 2020)
  • Memorial Day (May 25, 2020)
  • Independence Day (July 4, 2020)
  • Labor Day (September 7, 2020)
  • Thanksgiving Day (November 26, 2020)
  • Christmas Day (December 25, 2020)

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Request a Quote

Contact Information


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